Responsible gambling at Winrolla
Gambling should be entertainment, not an obligation. Winrolla is available to players aged 18 and over (18+) in the UK, and this page exists to help you keep your play enjoyable, sustainable, and within your control. Below you'll find warning signs to watch for, practical questions to ask yourself, the operator's own control tools, and direct links to free, confidential support organisations across the UK.
Why responsible gambling matters
Playing slots, live dealer games or placing a sports bet is meant to be fun – a way to unwind, test your luck, or add a bit of excitement to a match. The moment it stops feeling like a choice and starts feeling like a compulsion, something has shifted. Responsible gambling means recognising that shift early, knowing where the line is, and having the tools to step back when you need to.
Most people gamble without problems. A smaller number find themselves chasing losses, hiding their play from others, or betting money they can't afford to lose. The earlier you notice the pattern, the easier it is to change course – and there's no shame in asking for help when you need it.
Warning signs: when gambling gets out of hand
These behaviours don't always mean a problem, but they're worth paying attention to:
- Spending more time or money on gambling than you planned
- Chasing losses – trying to win back what you've lost by betting more
- Borrowing money to gamble, or gambling with money meant for bills or essentials
- Lying to family or friends about how much you're playing or how much you've lost
- Feeling anxious, irritable or restless when you're not gambling
- Neglecting work, study or relationships because of gambling
- Using gambling as a way to escape stress, boredom or low mood
If more than one of these applies to you, it's worth taking a closer look at your habits.
A few questions to ask yourself
This isn't a diagnosis – just a short self-check to help you reflect on your own play. Answer honestly; nobody else needs to see your answers.
- Do you ever gamble longer than you meant to?
- Have you lied about your gambling to people close to you?
- Do you feel the need to bet larger amounts to get the same thrill?
- Have you tried to cut down or stop, but found you couldn't?
- Does gambling interfere with your work, study or home life?
- Have you borrowed money or sold possessions to fund your gambling?
- Do you gamble to escape problems or negative feelings?
- After losing, do you feel you must return as soon as possible to win it back?
If you answered yes to several of these, consider reaching out to one of the support services listed further down this page. They're free, confidential, and staffed by people who understand what you're going through.
Control tools available at Winrolla
The operator offers two account-management options designed to help you stay in control:
Self-exclusion
Self-exclusion locks your account for a set period, preventing you from logging in, depositing or playing. To activate it, contact Winrolla's customer service team by email at [email protected]. Once in place, the operator will not accept requests to reverse the exclusion before the chosen period ends.
Account closure
If you want to close your account permanently, send an email to [email protected]. The operator states that accounts can only be closed if the balance is zero – any remaining funds or pending withdrawals must be resolved first, or they will be voided under the operator's policy.
Worth noting: the operator does not publish deposit limits, session time limits or loss limits in its terms. If those tools matter to you, ask customer service whether they can be set manually on your account.
National self-exclusion: GamStop
GamStop is a free service that lets you exclude yourself from all UK-licensed gambling sites at once, for a minimum of six months. It covers online casinos, sportsbooks, bingo sites and more. You can sign up at gamstop.co.uk – it takes a few minutes, and the exclusion is legally binding across every licensed operator in the UK.
Winrolla operates under a Curaçao licence, so GamStop does not apply to this site. If you've excluded through GamStop and want to extend that protection beyond UK-licensed operators, consider using blocking software (see below) or closing your account directly with the operator.
Tips for gambling sensibly
These won't solve a serious problem on their own, but they're practical habits that help most people keep their play in check:
- Set a budget before you start – decide how much you can afford to lose, and stop when you reach it.
- Treat it as entertainment, not income – the house always has an edge; gambling is not a way to make money.
- Take regular breaks – step away from the screen, even if you're winning. Time limits help.
- Don't chase losses – if you've lost, accept it and walk away. Trying to win it back usually makes things worse.
- Never gamble when you're stressed, upset or drunk – you're more likely to make decisions you'll regret.
- Keep gambling separate from your day-to-day finances – don't use money meant for rent, bills or groceries.
Where to find help in the UK
If you're worried about your own gambling or someone else's, these organisations offer free, confidential support – no judgement, no pressure.
GamCare
GamCare provides information, advice and practical support for anyone affected by problem gambling. You can call the National Gambling Helpline on 0808 8020 133 (free, 24 hours a day, 7 days a week), start a live chat on their website, or use their online forum. Visit gamcare.org.uk for more.
BeGambleAware
BeGambleAware runs a network of treatment services across England, Scotland and Wales, and funds the National Gambling Helpline. Their site also has a self-assessment tool and guides for family members. Go to begambleaware.org.
Gordon Moody
Gordon Moody offers residential treatment programmes for people with serious gambling problems, as well as online support groups and one-to-one counselling. Their services are free at the point of use. Find them at gordonmoody.org.uk.
Blocking software
If you want to prevent access to gambling sites on your devices, two free tools are widely recommended:
- Gamban – blocks gambling sites and apps across all your devices (Windows, Mac, iOS, Android). There's a free trial, then a small subscription fee. Download it at gamban.com.
- BetBlocker – free, open-source software that works on desktops and mobiles. Get it from betblocker.org.
Protecting minors
Winrolla is restricted to players aged 18 and over. If you share a device with someone younger, consider installing parental-control software such as Net Nanny or Qustodio to block access to gambling sites. Children and teenagers are particularly vulnerable to the risks of online gambling, and it's a legal requirement in the UK that operators do not accept underage players.
Gambling should be entertainment, not a chore. If it ever stops feeling like fun, the support is out there – and reaching out is a sign of strength, not weakness.
For questions about the content on this page, write to the editorial team at [email protected]. For account-related queries, contact the operator directly via [email protected].
This page is for information and marketing purposes only. We are not a casino operator, a bookmaker or an organiser of gambling. Access to this content is restricted to persons aged 18 and over (18+). We encourage you to gamble responsibly – for free, confidential support visit BeGambleAware.org.
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