Winrolla payments: deposits, withdrawals and what they cost

• Winrolla
• Winrolla payments

This page covers how money moves in and out at Winrolla: which methods work, how long a payout takes, what the operator charges and where the limits sit. Withdrawals get as much attention here as deposits — getting paid is what matters most, and it's the half most sites bury.

Banking at this operator

The operator mentions credit and debit cards, e-wallets and bank transfers in its terms but does not publish a list of specific providers. That generic framing is common but unhelpful: you won't know whether your preferred method works until you open the cashier.

Deposit minimums and maximums are set at the operator's discretion and not published. The same applies to withdrawal minimums — the terms state limits exist but give no figures.

Processing times

Withdrawal requests are worked through by the financial department within 96 business hours after the request is made, or 96 hours after the last withdrawal was paid out if you have multiple requests in sequence. That clock runs Monday to Friday, 6 AM to 5 PM GMT — weekends and evenings don't count.

Worth remembering: you can have a maximum of 3 pending withdrawals on your account at any time. If you need to cash out a larger amount, you'll be splitting it into three separate requests and waiting for each one to clear before submitting the next.

Once the financial team approves a request, the time to your bank or e-wallet depends on the route: cards usually take 3–5 days, e-wallets are faster, bank transfers slower. The 96-hour window is the operator's internal processing, not the total journey.

Limits and charges

Withdrawal ceilings are tied to your VIP level, and they work as three separate limits: per transaction, per day and per month. Here's what each tier allows:

Level	Per transaction	Per day	Per month
Level 1	500 EUR	500 EUR	7,000 EUR
Level 2	1,000 EUR	2,000 EUR	25,000 EUR
Level 3	1,000 EUR	3,000 EUR	30,000 EUR
Level 4	1,500 EUR	4,000 EUR	50,000 EUR
Level 5	1,700 EUR	5,000 EUR	75,000 EUR

Your VIP level is determined by your activity over the 90 days before you request a withdrawal. If you haven't placed bets for a month, the system drops you to Level 1 automatically.

Before you can withdraw, deposited funds must be wagered at least once — a standard anti-money-laundering requirement. If you deposit and try to cash out without playing through that amount, the operator reserves the right to cancel all winnings and charge a commission: 10% of your last deposit (minimum 0.5 EUR), or 15% if you funded the account with a bank card or bank transfer.

There's also a minimum monthly wagering threshold of 20 EUR. If you haven't wagered at least that much in the calendar month you submit a withdrawal request, the operator may decline it.

Accounts left untouched for 180 days are considered inactive, and a monthly administration fee of 5 EUR is charged until the balance reaches zero.

Deposit options

Funding an account is straightforward wherever the operator accepts cards, e-wallets or bank transfers. The terms confirm all three categories but don't name providers, so the practical list lives in the cashier once you're logged in.

No minimum or maximum deposit figure is published. The operator states it sets those limits at its discretion, which means they could vary by method or account status.

Cashing out

Here's how a withdrawal works in practice:

1. Log in and open the cashier.
2. Choose the withdrawal option and select your method.
3. Enter the amount — it must fall within your daily, per-transaction and monthly limits for your VIP level.
4. Submit the request. If this is your first withdrawal, expect to provide identity documents before it's approved.
5. Wait for the financial department to process it within 96 business hours.
6. Once approved, the money moves to your bank or e-wallet according to that method's own clearing time.

Remember the rollover requirement: if you've deposited 100 EUR, you need to wager at least 100 EUR before a withdrawal goes through. The 20 EUR monthly threshold applies on top of that.

The documents you will be asked for

Before your first withdrawal is paid, the operator will ask for certified ID, proof of residence, proof of ownership of the payment methods you've used, and transaction histories — including bank or credit card statements. You have 30 days to provide the documents after they're requested.

The verification team usually processes everything within 10 days once you've answered the request in full. The operator may also carry out additional checks via phone calls, face verification or other means.

If you don't provide the requested documents within 30 days, any refund you've asked for won't be processed, your account will be closed, and all funds will be forfeited.

When a payout is late or refused

Most delays come down to verification, the rollover requirement or hitting a limit you didn't know existed. If you've submitted a request and nothing's moved after the stated window, check the usual suspects first:

• Have you completed identity verification?
• Did you wager your deposit at least once?
• Have you stayed under your VIP level's daily and per-transaction caps?
• Did you meet the 20 EUR monthly wagering threshold for the calendar month?

If everything checks out and the withdrawal is still pending past 96 business hours, contact support at [email protected] or via live chat. Have your transaction date, amount and method ready — they're the only ones who can release a held payment or explain what's blocking it.

Responsible gambling

Gambling should be entertainment, not a way to make money or solve financial problems. Set a budget before you play and stick to it. If you need to step back, self-exclusion is available by contacting customer service at [email protected].

Free, confidential support is available through GamCare at gamcare.org.uk or by calling the National Gambling Helpline on 0808 8020 133 (24/7). BeGambleAware offers resources at begambleaware.org, and GamStop (gamstop.co.uk) provides free national self-exclusion across licensed sites. Blocking software like Gamban (gamban.com) and BetBlocker (betblocker.org) can help manage access across devices.

You must be 18 or over to use this site (18+). If you share a device with someone under 18, consider parental-control software such as Net Nanny or Qustodio.

This page is for information and marketing purposes only. We are not a casino operator, a bookmaker or an organiser of gambling. Access to this content is restricted to persons aged 18 and over (18+). We encourage you to gamble responsibly – for free, confidential support visit BeGambleAware.org.